IT Service Management

Every organization depends on reliable and secure IT systems. Whether you are dealing with day-to-day business activities or innovative projects, a fully functioning IT department is always an essential prerequisite for success. With over 25 years of experience and a track record of hundreds of successful IT Service Management (ITSM) projects, we help clients in organizing, optimizing and managing their IT departments. We apply our best practices (e.g. IPW® and DSGF®) combined with best practices on the market (e.g. ITIL®, Lean IT, Agile and DevOps).

IT Performance Assessment

When IT underperforms, it hurts an organization’s performance. An IT department that is not responsive to its users limits an organization’s ability to adapt to shifting demands, increases the time it takes to release products and services, and reduces customer satisfaction. We work with our clients to identify and capitalize on opportunities for improving IT performance. Moreover, we identify the resources and capabilities necessary to ensure lasting results.

ITSM Strategy & Roadmap Design

Organizations are always looking for ways to use IT more effectively and at a lower cost. It is important to understand current performance levels and how they relate to best practices. We can help you develop an IT Service Management Strategy that is based on clear goals and principles to ensure customer-oriented IT services.

Lean IT Service Management

IT Service Management is a fundamental element of many IT organizations, but it may no longer be sufficient to meet expectations on its own. Embedding Lean principles into your ITSM processes increases delivery capacity and innovation, while at the same time improving behavior and attitude regarding the delivery of continuous value improvement to customers.

IT Cost Reduction

Fully understanding the costs of your IT organization is a challenge. On top of this, many IT organizations use charging mechanisms to allocate costs to business units. We help create equitable charging mechanisms that reflect the usage of IT services. Moreover, we work with you to create the insight you need to ensure financial predictability.

IT Audit Support

Complying with legal requirements and other regulations has become a major focus area within IT organizations. We know what auditors are looking for and how to embed risk-and-compliance-related behaviors in your IT organization. This ensures that the improvements made are sustained, and do not return as findings in your next audit. We can help you remedy audit findings and help you prepare your organization for the IT audit itself.